The North-West University (North-West University) has confirmed that it has initiated urgent measures to address allegations of a hostile and abusive working environment raised by one of its employees.
The matter comes after a distressed staff member shared her experience on social media, alleging workplace abuse by a director within the institution. In the video, the employee’s identity was concealed as internal procedures are currently underway.
She further alleged that she feels targeted and unsupported at work, while also facing pressure to meet marking deadlines despite ongoing health challenges.
Speaking on YOU FM Newshour, the university’s Director for Corporate Communication, Louis Jacobs, said the institution is treating the matter with the seriousness it warrants and has already activated internal processes.
“That is why, immediately when this was brought to the attention of the Vice-Chancellor, we put the necessary measures in place to ensure that it is being addressed and that appropriate support is being provided to all parties involved,” Jacobs said.
He explained that the university’s internal procedures require formal statements to be obtained from the complainant and all individuals implicated in the allegations.
“It means that, with our employee being a complainant in the matter, proper statements are being obtained from her and from everyone she alleges is involved in her complaint or allegations. All of that will be brought together so the university can reach a conclusion and determine the next steps,” he said.
Jacobs added that the investigation had already begun prior to the matter gaining traction on social media, stressing that it is being handled through established institutional processes.
He noted that the university would not be disclosing further details while the investigation is ongoing.
“Within NWU there are various channels to report incidents of this nature, and once complaints are received they are addressed with the seriousness and urgency they deserve,” he said.
Jacobs also highlighted that the institution offers employee wellness programmes to support staff experiencing workplace challenges. In addition, an external service provider is available to offer free counselling services to employees in need.
“The North-West University also has various wellness programmes in place where employees can seek assistance. We also have external counselling services available free of charge to all employees,” he said.
The university has further assured that no disciplinary action will be taken against the employee for raising her concerns publicly, and it aims to resolve the matter fairly and amicably for all parties involved.
